Refund Policy 


We will reimburse payments received from you if you cancel your Entry, subject to our statutory right to retain a portion of the Entry Fee, to cover our reasonable costs as follows:

  • If you cancel your exam more than 3 Office Days before the exam is due to take place, we will charge 50% of the Entry Fee;
  • If you cancel your exam within 3 Office Days of the exam taking place, we will charge 100% of the Entry Fee.

An Office Day means Monday to Friday, 9:00am - 5:00pm GMT and Saturday 9:00am - 4:00pm GMT and excludes Public and Bank holidays in England.

If you cancel and reschedule your Exam (the same exam as previously booked) on the same day as your cancellation then we will not charge you the reasonable costs incurred as a result of your cancellation and we will charge you a reduced Entry Fee to re-schedule your Exam (Re-Entry Rate) as follows:

  •  If you re-schedule an Exam within 7 days of the Exam booking date but more than 3 days of the exam, there will be No charge.
  • If you re-schedule an Exam that is scheduled to take place more than 3 Office Days after your cancellation, we will charge a Re-Entry Fee of £30;
  • If you re-schedule an Exam that is scheduled to take place within 3 Office Days of your cancellation, we will charge a Re-Entry Fee of £60.

We will process any refund due to you as soon as possible and, in any case, not later than 14 days after the day on which we were informed about your decision to cancel the Contract.

We will refund any money received from you using the same method originally used by you to pay for Entry, unless agreed otherwise.


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